掌握处理难相处的人和破坏性行为的能力一直是一项关键的职业技能。与难相处的人共事定义了难相处的人的九种基本类型，并为读者提供了一个完整的系统，用于打开沟通渠道、解决分歧和避免办公室头痛。读者将学会如何
了解他们自己对不同类型难相处的人的反应•探索他们自己和问题员工之间的相互关系•对那些让他们生活痛苦的人采取更健康的应对措施
这个修订版包括一个为遭遇和对抗做准备的行动计划，以及全新的口头自卫技巧，关于如何掌握权力动态的指导，以及区分情境问题和心理问题的方法。这是一本与职场最难相处的人打交道的不可或缺的指南，里面有大量的最新信息。
Working with Difficult People (WorkSmart), 2nd Edition
Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to
understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable
This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.
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