这本书提供了“口语”专业交流的基本技能，介绍了将英语作为通用语言进行商务对话的理论和应用框架。它采用模仿各种专业背景的角色扮演方法，评估推理充分的论点的强度、说服听众相信说话者论点连贯性的逻辑联系以及必要的语言学能力。这本书以商业组织中常见的各种情况为中心（如关系谈话、呼叫中心谈话、工作申请谈话），并阐述了关键技能，如通过沟通解决冲突和协作问题，这对学生和实践者都很关键。此外，本文还分析了商务口语数据，分析了四种主要的交际能力来源：语法能力、话语能力、社会语言能力和战略能力，以强调它们在商务口语实践中的使用。
Sociolinguistics and Business Talk: A Role-Playing Approach
This book delivers essential skills in “spoken” professional communications, presenting theoretical and applied frameworks for business talk using English as a lingua franca. Adopting a role-playing approach mimicking various professional settings, it assesses the strength of the well-reasoned argument, the logical links that convince the audience of the coherence of the speaker’s argument and the necessary linguistics competencies. This book centers on a variety of situations that commonly take place in business organizations (such as relational talk; call center talk; job application talk) and addresses key skills such as conflict resolution and collaborative problem solving through communication, which are key for both students and practitioners. In addition it analyses spoken business discourse data with the four main sources of communicative competence: grammatical competence, discourse competence, sociolinguistic competence and strategic competence in order to highlight how they are used in business speaking practices.
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