你是从一家新公司开始你伟大的冒险吗？
你是一个正在萌芽的企业家，准备好让你的行业陷入风暴吗？
你确定了你生意中最重要的一部分了吗？
每家企业都依赖客户来维持运营。没有客户，就没有订单、没有利润、没有增长，最终就会失败。但是，无论你是在经营一家餐厅，每天与顾客面对面，还是在网上与不知名的买家打交道，顾客带来了你想要的一切，原则都是一样的：如果你想让他们回来，给他们想要的体验。
这本书《你的客户之声》探讨了为什么一些客户会回到某些企业，而另一些客户则永远不会再让他们的门变暗，其中的章节重点是：
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注意小细节
始终提供卓越服务
诚实的重要性
展示正确的形象
确保质量成为第二天性
团队合作能带来怎样的回报
给予价值和拥有价值
为什么顾客会回来
还有更多…
客户服务不是火箭科学，但它至关重要。回想一下上次您体验的客户服务低于预期的情况。你回去了吗？你告诉别人了吗？
在这一天的网站致力于为客户提供一个平台，让他们就任何事情发表意见，这是比以往任何时候都更重要的，以确保您的客户服务是最好的。
向上滚动你的客户声音副本，确保每次都正确！
YOUR CUSTOMER’S VOICE: 26 Powerful Ways to Enrich the Experience
Are you starting out on your great adventure with a new business?
Are you a budding entrepreneur who is ready to take your industry by storm?
Have you identified the single most important part of your business yet?
Every business relies on customers to keep it going. Without customers there are no orders, no profits, no growth and eventual failure. But with customers comes everything you ever wanted from your business and whether you are running a restaurant, where you come face to face with your customers every day, or are dealing with faceless buyers over the internet, the principle is the same: if you want them to come back, give them the experience they want.
This book, Your Customer’s Voice, examines why some customers return to some businesses while others will never darken their doors again, with chapters that focus on:
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Paying attention to the small details
Delivering excellence at all times
The importance of honesty
Presenting the right image
Ensuring that quality becomes second nature
How teamwork can pay off
Giving value and having values
Why customers come back
And more…
Customer service isn’t rocket science but it is vitally important. Think back to the last time the customer service you experienced fell below what you expected. Did you go back? Did you tell others about it?
In this day of websites that are dedicated to giving customers a platform to air their views on just about anything it is more important than ever to ensure your customer service is the best it can be.
Scroll up for your copy of Your Customer’s Voice and make sure you get it right, every time!
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