客户成功的七大支柱：一个行之有效的框架，为您的公司带来有影响力的客户成果

作为客户成功领导者，你的成功依赖于谁的洞察力？
你的领域仍在成熟，但你的职业是世界上发展最快的职业之一。成功人士撰写了大量的书籍和博客，分享他们的经验和策略，但你如何知道什么适合你的具体情况呢？你可以相信谁的建议？
Wayne McCulloch在软件行业拥有超过25年的经验——多年来一直致力于培训、采用和客户体验，这些都是客户成功的基石。现在，他正在分享他所知道的领导全球成功职能的首席客户官。在客户成功的七大支柱中，Wayne为构建强大的客户成功组织提供了一个适应性框架。从客户旅程行动到转型顾问的开发，您将阅读公司如何测试这七大支柱的详细示例。为了创造一种客户成功的文化并在市场上脱颖而出，你需要一个经过验证的框架和知识渊博的视角——这本书提供了这两个方面，以及更多。
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
As a customer success leader, whose insight do you rely on for success?
Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?
Wayne McCulloch has more than 25 years of experience in the software industry–years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you’ll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective–this book provides both, and more.

OR