Every chapter of the book is preceded by a motivating introduction with an informal discussion of its contents and background. Typical examples, and an abundance of exercises illustrate each section. Therefore the book is an excellent companion for self-studying or for complementing skills that have already been acquired. It can just as well serve as a convenient source for (reading) course material and, in any case, as supplementary literature. The present edition is a critical revision of the earlier text.
Customer Escalations Management: The Golden Recipe
Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?
If so, then this is the book for you!!!
No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.
You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.
In Customer Escalations Management: The Golden Recipe, you will discover
◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.
And much, much more!
No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.
If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then scroll up and click the Buy now button right now.
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